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Xcel
Energy Uses EnVinta’s One-2-Five and Achiever to Boost Customer
Satisfaction in Energy Efficiency Programs Xcel
Energy, a leading electricity and natural gas energy company, is
taking energy efficiency to new levels by delivering highly effective
energy efficiency programs to its’ business customers. To quote
Oscar Brandser, Xcel Energy account manager in Xcel
Energy has put its money where its mouth is. To reduce the energy
consumption of its customers, Xcel Energy integrated a package of
energy management tools consisting of EnVinta’s One-2-Five and
Energy Achiever programs, customer training, interactive software,
collaborative account management planning and coordination with the
State of One-2-Five is the global
standard process for larger energy using companies to evaluate
existing business practices for energy, and implementing effective
continuous improvement management programs.
It is the quality system for energy.
Energy business practices for 1300 sites are benchmarked on the
One-2-Five information base. Energy
Achiever is a “lighter” version of the One-2-Five Energy tool that
has been used by over 1,000 corporations globally. Over the first 18 months,
account managers within Xcel Energy have achieved a high rate of
implementation and significantly boosted customer satisfaction ratings
within a relatively small utility service territory. By October 2004,
16 EnVinta One-2-Five evaluations (plus repeat sessions) and 11
EnVinta Energy Achiever diagnostic sessions had been conducted. Xcel Energy’s customers have
also achieved some impressive measures through the program. As at
October 2004, 18 customers had implemented the following:
-
Total kWh
savings (to May 2004):
4.1 million
kWh -
Total kWh
savings (identified):
12.9 million kWh -
Total therm
savings (to date):
903,998 therms -
Total therm
savings (identified):
924,000 therms Bob
Schultz, the Xcel Energy account manager for the WI region area talks
about past programs run by
The program has clearly
demonstrated the success of a radically different model of energy
efficiency/DSM programs when compared to those currently used across
the country. Most energy efficiency programs currently conduct an
energy audit and then provide incentives to encourage energy savings.
Xcel Energy’s new and innovative model is a continuous
improvement approach. Using EnVinta’s One-2-Five and Energy Achiever
programs with support from the utility team, the program raises the
commitment and competency of customers to generate ongoing savings.
With a strong focus on energy and customer satisfaction levels, the program has demonstrated a true partnership between utility staff and their customers, and has had an extraordinary impact to date. ------------------------------------------------------------------------------------------------ [1] Corporate Report Wisconsin, December 2004. Author: Katie McKy [2] Corporate Report Wisconsin, December 2004. Author: Katie McKy
------------------------------------------------------------------------------------------------ EnVinta is a worldwide leader
in development and deployment of energy solutions. Products
include the patented One-2-Five®, Energy Achiever™, and
EnTERPRIZE.EM™ energy information management. EnVinta is
headquartered in -----------
For further information on this press
release, please contact Doug Burgess, VP Sales, at [1] |
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