Western
Water is an Australian regional urban water and wastewater business
in the state of Victoria servicing more than 115,000 customers over 3000 square kilometers to
the northwest of Melbourne.
Recognizing
and understanding its responsibilities to the local community,
Western Water is committed to assisting all customers to implement
sustainable water management practices. Water Achiever is a key tool
in the organization's range of education and conservation programs
to assist business customers to improve their water efficiency.
Western Water is leading by example in water conservation, recently
undergoing the Water Achiever self-diagnostic program. As a result
Western Water has developed its own water management plan and is
committed to implementing water efficiency measures across the
business.
Western Water Chief Executive, John Wilkinson, said the Water
Achiever program gave the organization an opportunity to review its
own water conservation actions and provide a clear plan for the
future.
“It was a valuable experience to undertake the program internally.
Not only does this demonstrate to stakeholders Western Water’s
firm commitment to water conservation, it also provides an excellent
framework to look at our own water management practices and areas
for improvement”, Mr Wilkinson said.
“We will implement the recommended actions that Water Achiever has
generated for our business and look forward to repeating the process
in six months to review our progress and set new objectives”.
A small team of Western Water’s Customer Relations staff has been
trained in Water Achiever’s account management function to develop
relationships with business customers, offering them the opportunity
to participate in the program.
Initially, the Water Achiever team will focus their efforts on local
schools and health centers, both as high water users and key
customer groups.
Western Water General Manager Customer Relations, Suzanne Evans,
said that Water Achiever was a useful tool that can be delivered by
staff for maximum impact.
“We want to provide our key customers with water conservation
support without employing external consultants to assist with
delivery. Water Achiever is an effective tool that our staff can use
to establish partnerships with our key customers, to work with them
to deliver ongoing sustainable water management practices”, Ms
Evans said.
Western Water selected Water Achiever because it is an easy to use
and cost effective account management tool that not only helps to
strengthen relationships with customers, but also provides a
practical step-by-step approach to improving water management.
For further information please contact Suzanne Evans at Western
Water on +61 3 5421 9413.
